I bet there are some red faces,and maybe some red butts after they get kicked for that error. From what I have heard the Pres.and founder of the company doesn't like embarrassing situations like that.

 

I have been to their showroom in Bellingham, WA and a person could spend a day drooling over the inventory and not see it all.

Herb

If I misquote a job at a loss, guess who takes the hit?  Me.  Is this any different?  They accepted my order and my payment.

 

3 hours ago, Ron Dudelston said:

If I misquote a job at a loss, guess who takes the hit?  Me.  Is this any different?  They accepted my order and my payment.

 

You are correct ,Ron, and I would take the same stand if I gave someone the wrong price. BUT Here is the difference, if you owned the company and had employees marketing to accounting doing a screw-up like this and a dozen orders came in you would take action, I guarantee you.

 

Herb

 I would bet that somewhere in the gobbledy-gook on their website, there's a phrase that goes something like "not responsible for posting/listing errors"...and I'd also bet it was reviewed by an army of lawyers to make sure it's iron clad. But that's just a guess.....

Fred, you're probably correct on that.  Herb, I'd guess that there were more than a dozen.  The customer service rep I spoke with said that she couldn't see my order at that time because the system was backlogged because of thousands of orders that came in over the weekend.  Granted not all were being processed for a planer but I'd say the number was pretty substantial because I know two were ordered from this site alone.  On a side note, a couple of years ago Home Deport ran an ad on a Worksharp system.  I don't recall the actual prices but a $300 plus system was drastically reduced.  John Moody bought the system and got refusals and apologies to fulfill the order.  Long story short, they had to honor the pricing and he now has a Worksharp system. 

Fred beat me to the punch, my thoughts exactly.

Edited January 3, 20188 yr by clhyer

11 minutes ago, Ron Dudelston said:

I know two were ordered from this site alone. 

I was the second one! And to rub salt in the wound, they keep sending me reminders I have one item in my Grizzly Cart that I need to check out with, the planer! Just got another reminder this morning.

Quote

 

John Morris

Thank you for viewing Grizzly.com. It appears you've recently added items to your online Shopping Cart. If you haven't already, simply visit your Shopping Cart to complete your order in a few easy steps.

Items In Your Cart

15" Planer with Helical-Style Cutterhead Price : $169.00
Freight : $159.00

 

Well hey, it was worth a try wasn't it!!!!!

My shipment came!

Well part of it, during check out for the planer I checked the box to send me a Grizz Catalog, it came yesterday!

Thanks Grizz!

1 hour ago, John Morris said:

My shipment came!

Well part of it, during check out for the planer I checked the box to send me a Grizz Catalog, it came yesterday!

Thanks Grizz!

If the catalog came, can the planer be far behind?

On 1/2/2018 at 7:35 PM, Ron Dudelston said:

If I misquote a job at a loss, guess who takes the hit?  Me.  Is this any different?  They accepted my order and my payment.

 

 

Don't give up.  Keep at them and maybe they will send you a hat and a t-shirt.  You can soak them in gasoline and burn them.  Might be some consolation.

5 hours ago, HandyDan said:

 

Don't give up.  Keep at them and maybe they will send you a hat and a t-shirt.  You can soak them in gasoline and burn them.  Might be some consolation.

If I had more ambition, I'd fight em because I think I could either win or get my face on their break room bulletin board.  I wonder if the person who posted the error is on the Missouri unemployment rolls.

1 hour ago, Ron Dudelston said:

I think I could either win or get my face on their break room bulletin board.

Better than on the 6 o'clock News or a milk carton.

Seems Grizzly should honor the error for any order made before the correction was made. It would be a terrific advertising  plus for them.

Somewhere I picked up a Grizzly tech told another person they had thousands of orders for those. I suspect honoring them would be a really bitter pill to swallow, money wise.

1 hour ago, Fred W. Hargis Jr said:

Somewhere I picked up a Grizzly tech told another person they had thousands of orders for those. I suspect honoring them would be a really bitter pill to swallow, money wise.

This was a lose-lose for Grizzly.  If they honor it they same face and lose money.  If they don't, they save money and lose face.  Looking back, I feel that the honorable way out of this was to acknowledge the mistake, apologize to those who ordered and offer a deep discount on a similar or perhaps the same planer.  Instead, they opted to treat the end buyer like they really don't matter.  From a marketing and sales standpoint, that will end up biting them in the posterior.

I kinda had the same thought...they should issue an apology and a generous discount on a purchase. I guess that's not in the cards, you'll have to get by on the free catalog.

3 hours ago, Fred W. Hargis Jr said:

Somewhere I picked up a Grizzly tech told another person they had thousands of orders for those. I suspect honoring them would be a really bitter pill to swallow, money wise.

 

As for the company:

Cheaper to pay the lawyer in this case.

Never admit guilt where litigation may be a factor.

As for those wronged:

Where is the "Class Action" lawyer when you need one. 

Need to get the list of those who ordered one.

Edited January 10, 20188 yr by HandyDan

At the very least, they should offer the planer with free delivery.

9 hours ago, Fred W. Hargis Jr said:

I kinda had the same thought...they should issue an apology and a generous discount on a purchase. I guess that's not in the cards, you'll have to get by on the free catalog.

Yeah, but I didn't even get a catalog.  

 

So, you guys are really telling me that if you mispriced an order to make a piece of furniture, you would go ahead and honor the price even if it cost you 1000.00 or more for materials and you quoted them less than 200.00? Come on!