Hi all,

 

So I recently became interested in segmented wood turning, and most of my research on the topic took me back to the same place: Seg Easy.  Jerry Bennett has 4 videos on how to build, set up, and use a 'wedgie sled' to make segments.  After building the sled, stop, and zero clearance strip I ordered a 'wedgie' from him.  You can easily set up the sled using a protractor and some simple math (which I did and it worked flawlessly the first try) but I felt obligated to order a wedge and use the system as designed (plus I had already received a ton of free help from the site so I wanted to show support for him and his site).

 

So I ordered a single wedge (he sells individual or group of 4), settling on the 18 segment wedge.  The next day I received an email stating they were able to get a better deal on shipping and refunded me about $2.50 (who does that anymore?).  Once the package arrived not only was my 18 segment sled in the envelope, but a second wedge for 36 segments as well, free of charge.  I was stunned.

 

That's it.  I just wanted to plug a company that seemed to remember why they are in business...to help people.  It has been a long time since I was able to say I had a pleasant shopping experience like this.

 

http://www.segeasy.com/

 

Thanks.

 

Thanks for giving us an insight into this company's service, Joe! Nice to know customer service is alive and well!

 

Looking forward to seeing the segeasy equipment in operation and the segmented turnings you make!

Thanks for sharing Joe. It is really nice to see customer service like that!!

Thanks Joe.  Good news is always welcome. 

That's the type of service and support that earns companies lifelong customers.  Why more companies don't understand this is a mystery to me.