Digging through some old photos and found this one.  Still shaking my head over this one, but I've repaired a lot of this brand who claims to be "the largest furniture manufacturer in US (while everything is made in Asia and often arrives damaged or flawed right out of the box.)  Same mfr, when they have a mechanism on a recliner to repair, just sends a box of parts for you to assemble instead of a ready to pop in part.  One customer said he'd had his recliner mech replace twice in the three years he'd had it.

 

Had a repair job to repair a  broken leg on a cocktail table for a warranty job.  These are usually a grab bag as what to expect.   I found a nice cabriole leg that was hollow, made from fiberglass and had a 3/4" x 3/4" piece of wood as the "screw into."   Luckily, I was able to order a new leg from the mfr for $10, including shipping.  

 

So you've branched into 'glas repair as well, eh? Seriousy, that really looks like some crap.

buyer beware...

Seven piece living room sets $799 this weekend only!

 

Why should I pay for repair, I can buy a new one for less money!

We've become a "fast food", micro-wave, throw-a-way society...but hey it looks kinda' nice for a while at least the pictures on the inter-web do.

9 minutes ago, Grandpadave52 said:

We've become a "fast food", micro-wave, throw-a-way society...but hey it looks kinda' nice for a while at least the pictures on the inter-web do.

Until the finish starts wearing off the fiberglass then the fiberglass starts fraying.

 

Here's another pix of a cushion with springs inside (called a Marshall unit).  I was expecting them to send me a foam core but not, SOS.  I had about 4 of these in a row.  All about 1 year old.

 

Morale: Don't buy your furniture from the grocery store

Looks like the cat got hung up in the cushion.

1 hour ago, kmealy said:

Morale: Don't buy your furniture from the grocery store

 

or china..

or SE asia,,,

Edited May 24, 20179 yr by Stick486

You would be surprised at some of the quality I've seen since I started the business.  Not necessarily even the low-priced labels.

shameful

And they want everyone to pay top dollar for crap.

Then you get a true craftsman that can build true high quality furniture to last for many years and some people say the cost is to high.

I just don't get it.

17 minutes ago, LarryS said:

And they want everyone to pay top dollar for crap.

Then you get a true craftsman that can build true high quality furniture to last for many years and some people say the cost is to high.

I just don't get it.

There's always Ikea.

1 hour ago, LarryS said:

And they want everyone to pay top dollar for crap.

Then you get a true craftsman that can build true high quality furniture to last for many years and some people say the cost is to high.

I just don't get it.

I went to a day-long seminar by Glen Huey a few weeks ago.  He pretty much said the same thing.   He could custom make a piece for whatever he charges for it (I'm guessing 4 figures) that would last for you and your grandchildren, but most people would opt for the $1000 stuff what would last 3 years, if you're lucky.

16 hours ago, kmealy said:

Seven piece living room sets $799 this weekend only!

 

Why should I pay for repair, I can buy a new one for less money!

 

 

Some years back, over at wood, there was a post about what to charge for a chest of drawers. Matt replied he would have to charge $4000, and then broke it down to the major subcategories. I was smiling at his reply because around me most folks expect to fill their house for less than $1000...that special you mentioned happens around me all the time, and that place is the busiest furniture store in the area. I'm fairly sure that's why we don't have custom furniture makers in this region.

At breakfast this morning, the LOML was watching some sort of "Morning Show", about decorating and such. I wasn't paying much attention, until something was said about renters and moving, and something occurred to me! Moving is rough on furniture, and dings and scrapes are inevitable. Would you rather break a leg off a well-made chair, or something cheap that you'll have no regrets tossing out? I realize folks like Keith have to make a living too, but most "upwardly mobile" millionaire wannabees just don't have the time and/or patience to find a good repairman, deliver the damaged goods, and wait a WHOLE WEEK before they can throw another party!

John

Hollow legs?!

 

my legs are solid wood. 

3 minutes ago, DAB said:

Hollow legs?!

 

my legs are solid wood. 

Aarrgg there matey...what's your parrots name? 

I once met a man with a hollow leg named Smith. 

 

What was the name of his other leg?

 

 

I've done work for several "last mile" delivery companies.   One of them would get in one of the aforementioned "7 pc bedroom set for $x"

 

Often of the 7 pieces, often six of them would need repairs right out of the box and often in multiple places per piece.   Some of it was transit damage, but most of it was lack of QA or just "don't care" at the point of manufacture.  If the damage was easily repaired, they'd have me do it, but any sort of non-trivial damage, "Throw it away and we'll send you a new one."

 

But I agree, unless you have destructive kids or pets, transit is the most stressful time in the life a piece of furniture.  I've also done a lot of moving co. claims. 

 

There are some people who just can't afford better pieces or move often enough to make a more expensive piece not that good of a choice.   But you'd be surprised the number of warranty calls I get where the consumer thinks they've bought quality furniture and says, "This is only a year old..."

 

One of my favorite quotes:

"There is hardly anything in this world that some man cannot make a little worse and sell a little cheaper, and those people who consider price only, are this man's lawful prey. It is unwise to pay too much, but it's worse to pay too little. When you pay too much you lose a little money - that is all.   When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do.    The common law of business balance prohibits paying a little and getting a lot; it cannot be done.   If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better"

 

John Ruskin (1819 - 1900)

 

 

 

Hope they are paying you well to fix that junk. 

 

I wouldnt touch it.