March 28, 20197 yr comment_184480 CPO Tools Ain't What It Use To Be... About four weeks ago I did an online order for a cordless 12V Bosch jigsaw through CPO... CPO Bosh Tools At checkout time I see that a 20$ promo offered by Bosch wasn't applied nor free shipping for the order was over 100$... Not only that, the shopping cart showed/had two saws listed at checkout for full price... I tried to cancel one saw, apply the promo and get the free shipping w/o success through the site... The following morning I called CPO C/S to try and get the order straight... The kid I talked to said there was nothing he could do about the promo nor the free shipping not getting applied... When I said that is not what the site says he said ''It is what it is''... Then proceeded to ask for a CC# to processes the order... I said I was canceling the order and he said ''FINE!'' and hung up... I waited a few days and called their CS again and got pretty much the same run around again and another ''It is what it is''... What prompted this post was the fact that I got another email from CPO this morning wanting my CC to complete the order... Yes, I told their CS I was canceling the order... Yes, I clicked the box on every single daily notice/request that I was canceling the order... Yes, I unsubscribed from CPO emails, multiple times... And yes, I received no help from their CS this morning – only got hung up on... I'm done w/ them and can no longer in good faith recommend them... After some look/see their pricing isn't the best any more either... Their CS has moved from ''outstanding to ''Flat out sucks''........ Edited March 28, 20197 yr by Stick486 Report
March 28, 20197 yr Author Popular Post comment_184519 23 minutes ago, PeteM said: Maybe you shouldn't have sent them your photo? I heard that.... OUCH!!! Report
March 28, 20197 yr Popular Post comment_184520 Struck them off my list. Go Harbor Freight!!!!! Herb Report
March 28, 20197 yr Popular Post comment_184546 5 hours ago, Stick486 said: I heard that.... OUCH!!! I just found it interesting that we both use dog pictures as avatars. Mine is Papillon, and yours is ... shar-pei? Report
March 29, 20197 yr Popular Post comment_184554 6 hours ago, Stick486 said: I heard that.... OUCH!!! I have found that my stance of "do not take NO for an answer" and asking for a supervisor until I get the answer I want works pretty. After 48 years in retail I have learned "The squeaky wheel gets the grease" Report
March 29, 20197 yr Author Popular Post comment_184564 39 minutes ago, Gerald said: asking for a supervisor until I get the answer I want Report
March 29, 20197 yr comment_184569 49 minutes ago, Gerald said: After 48 years in retail I have learned "The squeaky wheel gets the grease" I agree but I only give a few chances before I move to my method. I call it the grenade approach. Will call 3 times and write down when and whom I spoke with and what if any resolution. Having failed on those attempts I print out a 1 page letter with 3 paragraphs, 1st is the problem, second the attempt at resolution, final one is my request to have the matter looked at by someone that is a specialist in customer service. No threats, just those 3 things. Has only failed once. I followed up the letter with a second one. This had the problem, failed attempts to resolve and the request all written again. With included documentation, as well as my complete write up posted on a social media they had access to. THAT, got someone's undivided attention and they worked hard to get me satisfied enough to delete the post. Report
March 29, 20197 yr Popular Post comment_184573 1 hour ago, Gerald said: I"The squeaky wheel gets the grease" I agree. My method is to write a polite, to-the-point letter stating my request to the CEO and send it to him/her by registered mail. It has never failed. Report
March 29, 20197 yr Popular Post comment_184575 4 minutes ago, hatuffej said: I agree. My method is to write a polite, to-the-point letter stating my request to the CEO and send it to him/her by registered mail. It has never failed. The crap that everyone down wind on the issue gets is worth it. Had an issue with company I worked for years ago that had same problem. Was ignored for 6 months. Sent a letter in, had a VP of Operations calling my house the day it arrived. Problem was solved that evening and a check sent via live delivery next day. My DM at the time went to a meeting months later and they put the letter on the overhead as a demo of what happens when you let something get out of hand. Said he was dying laughing the whole time. Report
March 29, 20197 yr Popular Post comment_184609 10 hours ago, Dadio said: Go Harbor Freight!!!!! Yippee kia ayeee! +1 Report
March 29, 20197 yr Popular Post comment_184640 About 10 years ago I ordered a camera on line and it never came. Repeated calls got me transferred to another place that never answered or I was put on hold until I hung up. The $350 was not taken from my account and I notified the bank not to take any charge from that company. If I had looked at the reviews first (most were BAD) I would not have ordered from them. Of course there was no "Amazon" then and bad businesses just kept on by changing their names. Report
March 30, 20197 yr comment_184782 On 3/28/2019 at 8:24 PM, Gerald said: "The squeaky wheel gets the grease" Or as we call it - the spit in the food. Report
March 30, 20197 yr Author comment_184787 9 minutes ago, p_toad said: Or as we call it - the spit in the food. don't mention what was done to the shoes... Report
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