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CPO Tools Ain't What It Use To Be...

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CPO Tools Ain't What It Use To Be...

 

About four weeks ago I did an online order for a cordless 12V Bosch jigsaw through CPO...

CPO Bosh Tools

At checkout time I see that a 20$ promo offered by Bosch wasn't applied nor free shipping for the order was over 100$...

Not only that, the shopping cart showed/had two saws listed at checkout for full price...

I tried to cancel one saw, apply the promo and get the free shipping w/o success through the site...

The following morning I called CPO C/S to try and get the order straight...

The kid I talked to said there was nothing he could do about the promo nor the free shipping not getting applied...

When I said that is not what the site says he said ''It is what it is''... Then proceeded to ask for a CC# to processes the order...

I said I was canceling the order and he said ''FINE!'' and hung up...

 

I waited a few days and called their CS again and got pretty much the same run around again and another ''It is what it is''...

 

What prompted this post was the fact that I got another email from CPO this morning wanting my CC to complete the order...

Yes, I told their CS I was canceling the order...

Yes, I clicked the box on every single daily notice/request that I was canceling the order...

Yes, I unsubscribed from CPO emails, multiple times...

And yes, I received no help from their CS this morning – only got hung up on...

 

I'm done w/ them and can no longer in good faith recommend them...

After some look/see their pricing isn't the best any more either...

Their CS has moved from ''outstanding to ''Flat out sucks''........

 

Edited by Stick486
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49 minutes ago, Gerald said:

After 48 years in retail I have learned "The squeaky wheel gets the grease"

I agree but I only give a few chances before I move to my method.

 

I call it the grenade approach.  Will call 3 times and write down when and whom I spoke with and what if any resolution.  Having failed on those attempts I print out a 1 page letter with 3 paragraphs, 1st is the problem, second the attempt at resolution, final one is my request to have the matter looked at by someone that is a specialist in customer service.  No threats, just those 3 things.  Has only failed once.  I followed up the letter with a second one.  This had the problem, failed attempts to resolve and the request all written again.  With included documentation, as well as my complete write up posted on a social media they had access to.  THAT, got someone's undivided attention and they worked hard to get me satisfied enough to delete the post.

 

 

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