I do regular volunteer work at a furniture bank.   They have a Kreg Foreman, about 18 months old, that failed.   When you plunge the drill bit, suddenly the power would shut off the motor.   We determined the problem to be a broken wire underneath where it pivots.   One of they guys called them and they acknowledged it was a known problem and would send him "parts."    Yesterday, a whole new machine showed up.     If you have one, you need to know about this before you throw it out.

Edited November 24, 20178 yr by Ron Dudelston
tags added

Another good Customer Sevice company.

Herb

Do not have one, but great info to know in case you know someone who does

I'm astonished~!!

I've used Kreg CS and can verify to the outstanding quality.....

Thanks for the information! This will certainly help others if it happens to them. Kudos to Kreg for great customer service!

Kreg does have outstanding CS, I had been in touch with them a few times.

Kreg is a top shelf company and seems to be doing everything right.  Their R&D department is very ingenious and new products just keep coming out.  Sounds like customer service is doing a stellar job as well.  If they are a publically traded company, stock ownership might be a good thing to look into.

I can attest to the fact that they want everyone to be happy with their products.  Kreg is a great company.

I can verify this too. It's happened to me twice, then i figured out how to fix the problem and now I have two working machines and one for parts. I will me a Kreg customer for life.

I'm curious if the handle is plastic or metal on the kreg?

If anyone is considering a router lift, consider their lift-----great quality and performance----they knocked it out of the park with this one.

My Kreg Foreman stopped working(no power when handle activated)the company shipped a replacement pronto,great customer service!

Waxy, welcome to the forum!

Welcome aboard Waxy, glad to have you here.

Welcome to The Patriot Woodoworker @Waxy.  Great place to hang your apron and swap ideas. Good to have you join us. Stop by the Introduce Yourself forum and tell us a little about yourself and your interests.

 

BTW, New guy brings donuts. Make mine chocolate covered yeast.

On 4/14/2020 at 11:40 AM, Harmonic Cornhole company said:

I can verify this too. It's happened to me twice, then i figured out how to fix the problem and now I have two working machines and one for parts. I will me a Kreg customer for life.

What did you do to fix the problem---I am interested.

9 hours ago, Woodworker also said:

What did you do to fix the problem---I am interested.

I think it was in the first post:

"We determined the problem to be a broken wire underneath where it pivots.  "

 

BTW, welcome to the forum.

12 hours ago, Woodworker also said:

What did you do to fix the problem---I am interested.

I too welcome you to The Patriot Woodworker. Sorry for your problem, but glad it brought you here. Hope you'll hang around and jump in the mix.

 

Like Fred noted, Keith discovered the broken wire but also followed up with Kreg for parts which ultimately led to Kreg providing an entire new machine. Reading subsequent posts showed others had similar experiences with Kreg. Assuming you haven't contacted Kreg, it appears it might be worth you'll while to do so. Perhaps not expecting a new machine but possibly troubleshooting tips as well as repair parts/ instructions to repair on your own.

 

Let us know how things work out. Might help others like it helped bring you here.