I recently bought a pack of screws from Horton Brasses for the latest project of ours, The Colonial Cabinet. When I received the package and started securing the rear panels to the case with them, I noticed that some were a different size. No big deal, I had enough to get the job done. I was pleased with the speed of shipment and the service, I have ordered colonial reproduction hardware from them before.

A couple weeks later, I got an email from Horton asking me if my customer experience was fine, I told them it was as always. During my reply back I dropped them a three word or so line stating some of the screws in the order were a different size, but I was still happy with them and I got the job done on time regardless. The next day they replied back, stating they were going to refund the cost of the screws, and they apologized for the inconvenience. It appears that a bag of a different size of screws spilled into their bin that had the screws I ordered so some of them had gotten in the mix. My point being, I did not ask for the refund, I was fine with the service and a few screws of a different size did not bother me, but they pro-actively gave me my money back with an apology.

In the world of business today, it is rare to find a retailer that strives to keep their customers happy the way Horton Brasses does. Needless to say, I will be doing business with them on a regular basis when it comes to authentic reproduction hardware for our furniture.

If you all get a chance, please surf on over to  Horton Brasses and check em out. You can also see our blanket chest we made, actually two of them and we used Horton Brasses Hand Forged Hinges in our chests and their Half Mortised Chest Lock set and Oval Keyhole Escutcheon and Period Drawer Pulls in both our chests. Pics below. The drawer pulls were not installed at the time the pine chest pic was taken.

So thank you Horton Brasses, for your service and dedication to fine quality hardware. We will do business again I can assure you.

These guys are great folks, a quality product, hard to find hardware, and great customer service! Thanks for reading.

---

John Morris
The Patriot Woodworker
Proud Supporter of Wounded Warrior Project and Homes For Our Troops

It's refreshing to know that, in some businesses, customer service is alive and well.

---

Lew Kauffman-
Wood Turners Forum Host

Time traveler. Purveyor of the world's finest custom rolling pins!

Good on Horton Brass. 

---

Gene
'The true soldier fights not because he hates what is in front of him, but because he loves what is behind him.' G. K. Chesterton

There are still a few around aren't there? And when we do find them, we stick with them!

Lewis Kauffman said:

It's refreshing to know that, in some businesses, customer service is alive and well.

---

Lew Kauffman-
Wood Turners Forum Host

Time traveler. Purveyor of the world's finest custom rolling pins!

---

John Morris
The Patriot Woodworker
Proud Supporter of Wounded Warrior Project and Homes For Our Troops

Thanks Gene, good on them indeed, I hope they get some business from us,

Gene Howe said:

Good on Horton Brass. 

---

Gene
'The true soldier fights not because he hates what is in front of him, but because he loves what is behind him.' G. K. Chesterton

---

John Morris
The Patriot Woodworker
Proud Supporter of Wounded Warrior Project and Homes For Our Troops

I'll be certain to use them for hdwre for my son's gun totin' briefcase.....when ever I can get it started!

---

Gene
'The true soldier fights not because he hates what is in front of him, but because he loves what is behind him.' G. K. Chesterton

What kind of gun will he be totin Gene!

Gene Howe said:

I'll be certain to use them for hdwre for my son's gun totin' briefcase.....when ever I can get it started!

---

Gene
'The true soldier fights not because he hates what is in front of him, but because he loves what is behind him.' G. K. Chesterton

---

John Morris
The Patriot Woodworker
Proud Supporter of Wounded Warrior Project and Homes For Our Troops

Well, he has several. A 1911, a couple wheel guns and a Glock 40. Maybe some smaller pieces, too.  Consequently, I won't be French fitting anything.

---

Gene
'The true soldier fights not because he hates what is in front of him, but because he loves what is behind him.' G. K. Chesterton

Thanks for the  info.

I've had similar good experiences with the fine people at Whitechapel  Ltd