If you use the VA Website, they are changing the sign in requirements-
https://news.va.gov/press-room/veterans-get-more-time-to-transition-to-new-online-login-system/
Stopped changing my own spark plugs after I cross threaded the far right one on my brand new '65 Beetle. had the replace the head as a heli-coil didn't hold. Lesson learned the expensive way.